We're Here to Help
Customer Service
At BossLady Global, every detail matters — including how we care for you. Reach out, and we'll make it right.
Shipping Information
Shipping Information
We offer worldwide shipping with tracking on every order. Delivery times and rates vary by destination.
- Standard: 5–10 business days
- Express: 2–4 business days
- International: 11–30 business days (customs may apply)
Free shipping on orders over the threshold for your region. All packages are insured and tracked.
Full Shipping Details
Returns & Exchanges
Returns & Exchanges
We want you to love every piece. If something isn't right, we'll make it right.
- Returns: Accepted within 30 days of delivery. Items must be unworn with tags attached.
- Exchanges: Free size exchanges within 14 days.
- Refunds: Processed within 5–7 business days after we receive your return.
- Final Sale: Items marked as final sale cannot be returned.
Order Assistance
Order Assistance
Need help with an existing order? We can assist with:
- Order status and tracking
- Shipping address changes (before dispatch)
- Payment issues and receipts
- Cancelation requests (within 2 hours of placement)
- Delivery issues or damaged items
For the fastest help, include your order number in all correspondence.
Product Support
Product Support
Have questions about a specific product? We're happy to help.
- Sizing and fit guidance
- Material and care information
- Color and pattern details
- Personalization and monogramming
- Stock and restock inquiries
Browse our collections and reach out with any questions.
Frequently Asked Questions
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime.
How long does shipping take?
Standard shipping takes 5–10 business days. Express shipping takes 2–4 business days. International orders may take up to 15 business days.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), Paystack, and bank transfers. All payments are processed securely.
Can I change or cancel my order?
You can cancel within 2 hours of placing your order. Address changes are possible before dispatch. Contact us as soon as possible with your order number.
Do you ship internationally?
Yes! We ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.
How do I care for my BLG pieces?
Each product includes specific care instructions. Generally, we recommend dry cleaning for silk items and gentle machine wash for cotton pieces. Always check the care label.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn with tags attached. See our Returns & Exchanges page for full details.