How Can We Help?
Help Center
Find answers to common questions or reach out to our support team.
Shipping & Delivery
Track orders, delivery times, and shipping rates
Returns & Exchanges
Return policy, exchange process, and refund timelines
Order Assistance
Track status, change addresses, payment issues
Product Support
Sizing, materials, care instructions, stock
FAQ
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime from your account.
How long does shipping take?
Standard shipping takes 5–10 business days. Express shipping takes 2–4 business days. International orders may take up to 15 business days depending on customs processing. See full shipping details.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), Paystack, and bank transfers. All payments are processed securely with industry-standard encryption.
Can I change or cancel my order?
You can cancel within 2 hours of placing your order. Address changes are possible before dispatch. Contact us as soon as possible with your order number.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn with tags attached. Refunds are processed within 5–7 business days. See full return policy.
Do you ship internationally?
Yes! We ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.
How do I care for my pieces?
Each product includes specific care instructions. Generally, we recommend dry cleaning for silk items and gentle machine wash for cotton pieces. Always check the care label.