Shipping & Returns

SHIPPING & RETURNS

Shipping & Returns Policy
Maison BossLady Global is a design-led fashion and lifestyle house serving customers internationally. Every product begins with the creative vision of the Founder and Creative Director and is produced and fulfilled through a global network of production partners.

Please review this policy carefully before placing your order.

1. SHIPPING & DELIVERY
International Orders
Maison BossLady Global serves customers worldwide through a global production and fulfillment network.
International orders are generally estimated to arrive within 11–30 business days, depending on the destination, product, production time, carrier, customs processing and local delivery conditions.
Because products are produced through our global production network after an order is placed, production and fulfillment times may vary by product and destination.

All delivery timeframes are estimates and are not guaranteed delivery dates.
Delays may occur due to:
Customs clearance
Import procedures
Local carrier operations
Regional logistics disruptions
Weather conditions
Circumstances beyond the control of Maison BossLady Global

Orders Within Africa
Orders delivered within Africa are generally estimated to arrive within 11–30 business days.
Actual delivery times may vary depending on the destination country, production location, carrier, customs procedures and local logistics.

2. PRODUCTION & FULFILLMENT
How Your Maison Order Is Created
Every Maison BossLady Global product begins with the creative vision of the Founder and Creative Director.
The Founder develops the concepts, designs, artwork, patterns, product direction and aesthetic identity of the Maison.
Once an order is placed, the selected product is produced through our global production network. The applicable production partner manufactures the physical product according to the relevant product specifications and prepares the order for shipment.

The order is then fulfilled and dispatched through the applicable fulfillment network and delivered to the address provided at checkout.

The Maison Process
Designed by the Founder.
Created for the Maison.
Produced through a global production network.
Delivered to the world.

3. SHIPMENT TRACKING
Orders are shipped using tracked delivery where tracking is available for the selected shipping service and destination.
Shipping charges are calculated based on factors including the product, package dimensions, destination and available shipping service.

Once your order has been dispatched, you will receive a shipping notification containing the available tracking information.
Tracking updates may take some time to appear after an order has been handed to the carrier.
Customers are responsible for providing an accurate and complete delivery address at checkout.

4. CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, tariffs, brokerage charges or other fees imposed by the destination country's authorities.
These charges are determined by the relevant customs or governmental authorities and are not controlled by Maison BossLady Global.

Where applicable, such charges are the responsibility of the recipient unless otherwise stated at checkout.
Customers are encouraged to consult their local customs authority before placing an international order if they require information regarding potential import charges.
Maison BossLady Global cannot guarantee the amount of any customs, duty or tax charge imposed by a destination country.

5. RETURNS, REFUNDS & ORDER ISSUES
Our Return Policy
Maison BossLady Global products are produced through our global production network in response to customer orders.
Because products may enter production specifically for an individual order, we generally do not accept returns or exchanges based solely on change of mind, personal preference, perceived color differences, styling expectations, or incorrect size selection.

Customers are encouraged to carefully review the product description, available sizing information, measurements, materials, product specifications and selected options before placing an order.
If you are uncertain about sizing or product details, please contact our Customer Care team before completing your purchase.

6. PRODUCTION DEFECTS OR TRANSIT DAMAGE
We stand behind the quality of the products delivered to our customers.
If your order arrives with a verified production defect or significant damage sustained during transit, please contact our Customer Care team within 7 calendar days of delivery.
Email:
clientservices@bossladygloballuxe.com

Please include:
Your order number
A description of the issue
Clear photographs showing the issue
Photographs of the packaging where relevant

Any other information reasonably required to assess the claim
Once received, the matter may be reviewed with the applicable production or fulfillment partner.
If the claim is approved, Maison BossLady Global may provide an appropriate resolution, which may include:
A replacement of the affected item; or An approved refund or store credit, where applicable.
The approved resolution will be communicated to you by email.

7. INCORRECT, MISSING OR FULFILLMENT ERRORS
Maison BossLady Global takes care to ensure that orders are fulfilled according to the product selected at checkout.
If you believe you have received an incorrect item or your order is incomplete, please contact our Customer Care team within 7 calendar days of delivery.
Email:
clientservices@bossladygloballuxe.com

Please provide:
Your order number
The product selected at checkout
A clear description of the discrepancy
Clear photographs of the item received
Photographs of the packaging and shipping label where applicable

What Qualifies as a Fulfillment Error
A fulfillment error may include:
Receiving a substantially different product from the product ordered. Receiving a different size, color or product variant from the one selected at checkout, where the incorrect item was supplied;
Receiving an item that was not included in your order.
A confirmed item missing from the shipment.

We will review the information provided and, where necessary, verify the order with the applicable production or fulfillment partner.

Product Appearance & Customer Expectations
Product images displayed on the Maison BossLady Global website are intended to represent the design and appearance of each product.
Actual product appearance may vary slightly from images displayed online due to photography, lighting, screen settings, color display, production processes and other factors.
Such variations do not, by themselves, constitute a product defect or fulfillment error.

Customers should rely on the written product description, listed materials, measurements, sizing information, product specifications and selected options at checkout when making a purchase decision.
Differences in personal preference, perceived color, fit preference, styling, or expectations that are not the result of a confirmed fulfillment error or verified product defect do not qualify for a refund or exchange.

Approved Resolution
If an actual fulfillment error is confirmed, Maison BossLady Global will determine the appropriate resolution, which may include a replacement or, where appropriate, an approved refund.

8. REFUND PROCESSING
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow up to 10 business days for Maison BossLady Global to process an approved refund.
Once the refund has been processed, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
If an approved refund has not appeared after the applicable processing period, please contact:
clientservices@bossladygloballuxe.com

Please include your order number and the date on which the refund was approved.
9. IMPORTANT DELIVERY INFORMATION
Maison BossLady Global is not responsible for delays caused by circumstances outside our reasonable control, including:
Customs delays
Import restrictions
Carrier disruptions
Incorrect or incomplete delivery addresses
Severe weather
Natural disasters
Government restrictions
Other unforeseen logistical circumstances

Delivery estimates are provided for guidance and do not constitute a guarantee of arrival by a specific date.
Customers are responsible for ensuring that the delivery information supplied at checkout is accurate.

10. CUSTOMER CARE
For questions regarding an order, shipping, production, delivery, defects, damaged items, missing items, fulfillment errors or an approved refund, please contact:
clientservices@bossladygloballuxe.com

Our Customer Care team is committed to providing clear communication and appropriate assistance throughout your Maison experience.

THE MAISON PROCESS
The vision begins with the Founder.
The design becomes the product.
Our global production partners bring it into physical form.
Our fulfillment network delivers it to the world.

MAISON BOSSLADY GLOBAL

THE HOUSE OF BECOMING

For those becoming who they were created to be.