Shipping & Returns

Shipping & Returns Policy

1. Shipping & Delivery
International Logistics
At BOSSLADY GLOBAL, we pride ourselves on a global reach. Delivery for international orders typically requires 11–30 business days. To uphold our standards of premium craftsmanship and operational excellence, our production and fulfillment facilities are strategically positioned near our global distribution hubs in the US, UK, Canada, Europe, and China.

Logistics Within Africa
For our valued clientele across the African continent, delivery is estimated at 11–30 business days.
Please note that all delivery timeframes are estimates; actual arrival may vary based on regional logistics and local customs clearance protocols.

I. Shipment Tracking
Every order is dispatched via premium tracked delivery. Shipping rates are curated based on product dimensions and destination. Once your order has left our facility, you will receive an automated notification containing your unique tracking credentials, allowing you to monitor your acquisition’s journey with precision.

Customs, Duties & Import Taxes
International orders may be subject to regional customs duties, import tariffs, or brokerage fees imposed by local authorities. These regulatory charges remain the sole responsibility of the recipient and are distinct from our checkout totals. MAISON BOSSLADY Trading as BOSSLADY GLOBAL exerts no influence over these external fees. We advise our clients to consult their local customs office for guidance prior to finalizing their purchase.

2. Returns & Refunds
Our Bespoke Philosophy
MAISON BOSSLADY Trading as BOSSLADY GLOBAL is committed to the principles of sustainable luxury and exclusive design. Each piece is individually crafted and tailored specifically to your request. Because we operate on an artisanal, made-to-order model rather than holding prefabricated inventory, all sales are considered final.

We do not accept returns or exchanges for change of mind or incorrect sizing selection. We invite our clientele to review all product descriptions, aesthetic details, and sizing specifications with care before confirming their order.

Exclusive Exceptions
We maintain the highest standards of quality control. Should your experience fall short of these expectations, we offer recourse in the following instances:

I. Verified Production Defects or Transit Damage
Should an item arrive with a manufacturing flaw or structural damage sustained in transit, please notify our Concierge Team at orders.bossladyglobal@gmail.com within 7 days of receipt. Your inquiry must include your order number and clear, high-resolution photographic documentation of the issue.

Upon submission, your claim will be forwarded to our production facility for an internal inspection. Our team will communicate the official resolution via email, providing clear instructions for either a replacement or credit processing.

II. Order Discrepancies
In the rare instance that your delivery does not correspond to the item or silhouette selected at checkout, please contact us immediately at orders.bossladyglobal@gmail.com with photographic confirmation so that we may rectify the matter with urgency.

Approved Refund Processing
Should a refund be officially authorized following internal inspection, the credit will be reissued to your original payment method within 10 business days.

III. Please be advised that financial institutions may require an additional administrative window to reflect these transactions. If more than 15 business days have passed since your claim approval notice and the funds have not appeared, please reach out to our support desk directly at clientservices@bossladygloballuxe.com.